1. Who We Are
Trylon ("we", "us", "our") is headquartered in Elmira, Ontario, Canada. We provide tower engineering, manufacturing, construction, and related infrastructure services across multiple international markets. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website.
2. Scope
This policy applies to all visitors of our website regardless of location. We comply with applicable data protection laws in our operating regions, including:
- Canada — Personal Information Protection and Electronic Documents Act (PIPEDA)
- United States — Applicable state privacy laws including the California Consumer Privacy Act (CCPA/CPRA), Virginia Consumer Data Protection Act (VCDPA), and Colorado Privacy Act (CPA)
- United Kingdom — UK General Data Protection Regulation (UK GDPR) and Privacy and Electronic Communications Regulations (PECR)
- Germany — EU General Data Protection Regulation (DSGVO) and Telecommunications Telemedia Data Protection Act (TTDSG)
3. Data Controller
The data controller responsible for processing your personal data is:
Trylon
Elmira, Ontario, Canada
Email: [email protected]
For inquiries related to our European operations, please contact our Lead of European Operations, Rayan Chamas.
4. What Data We Collect
4.1 Information You Provide
- Name, email address, company, and message content submitted through our contact form
- Phone number if you choose to call or provide it
4.2 Information Collected Automatically
- Essential cookies — Required for basic website functionality (e.g., cookie consent preferences)
- Analytics cookies — Collected only with your consent. Used to understand how visitors interact with our site (e.g., pages visited, time on site, referral source). We use aggregated and anonymized data where possible.
- Marketing cookies — Collected only with your consent. Used to measure advertising effectiveness and deliver relevant content.
4.3 Information We Do Not Collect
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, biometric data, or data concerning sexual orientation.
5. How We Use Your Data
We process personal data for the following purposes:
- Responding to inquiries — Processing your contact form submissions (Legal basis: legitimate interest / consent)
- Website analytics — Understanding visitor behavior to improve our website (Legal basis: consent)
- Marketing — Delivering relevant advertising where you have consented (Legal basis: consent)
- Legal compliance — Fulfilling legal obligations (Legal basis: legal obligation)
6. Cookies
Our website uses cookies. You can manage your preferences at any time using the cookie settings accessible via the "Cookie Settings" link in our website footer or by clicking the cookie icon.
| Category | Purpose | Consent Required |
|---|
| Strictly Necessary | Cookie consent preferences, essential site functionality | No (required) |
| Analytics | Usage statistics, page performance | Yes |
| Marketing | Advertising effectiveness, personalized content | Yes |
Germany & UK visitors: In accordance with the TTDSG, DSGVO, UK GDPR, and PECR, non-essential cookies are only set after you provide explicit opt-in consent. You may withdraw consent at any time.
Canada visitors: Under PIPEDA, we obtain meaningful consent before collecting personal information through non-essential cookies.
7. Data Sharing & Transfers
We do not sell your personal information. We may share data with:
- Service providers — Analytics and hosting providers who process data on our behalf under appropriate data processing agreements
- Legal requirements — When required by law, regulation, or legal process
International transfers: As we operate in Canada, the US, UK, Germany, and Romania, personal data may be transferred across borders. For transfers from the EU/UK, we rely on European Commission adequacy decisions (e.g., Canada) or Standard Contractual Clauses (SCCs) to ensure appropriate safeguards.
8. Data Retention
We retain personal data only as long as necessary for the purposes described in this policy:
- Contact form submissions: Up to 24 months after last interaction
- Cookie consent records: 12 months (then re-consent is requested)
- Analytics data: Aggregated and anonymized within 26 months
9. Your Rights
All Visitors
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
EU/UK Visitors (GDPR / UK GDPR)
- Right to data portability
- Right to restrict processing
- Right to object to processing based on legitimate interest
- Right to lodge a complaint with a supervisory authority (e.g., ICO in the UK, BfDI or state authorities in Germany)
California Visitors (CCPA/CPRA)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt out of the sale or sharing of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your rights
Canada Visitors (PIPEDA)
- Right to access your personal information
- Right to challenge the accuracy and completeness of your data
- Right to withdraw consent (subject to legal or contractual restrictions)
- Right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC)
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days (or 45 days for CCPA requests).
10. Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls, and regular security reviews.
11. Children's Privacy
Our website is not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us at [email protected].
12. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated through a notice on our website. We encourage you to review this policy periodically.
13. Contact
For questions about this Privacy Policy or to exercise your data rights:
Trylon — Privacy
Email: [email protected]
Elmira, Ontario, Canada
